Shipping Policy
Thank you for shopping with us. To ensure that all products are delivered under suitable storage conditions, our products are currently categorized into ambient-temperature and frozen items. Products requiring different temperature conditions will be shipped separately according to their respective delivery requirements.
Shipping Methods
Our products are shipped according to the following storage conditions:
Ambient-Temperature Products
Including CABU instant coffee and milk tea products, Shuan Zui snack products, and any other items marked as “Store at Room Temperature” on the product page.
Frozen Products
Including AMELIA frozen desserts and any other items marked as “Keep Frozen” on the product page.
Due to different storage and delivery temperature requirements, ambient-temperature products and frozen products cannot be shipped in the same package.
If an order contains both ambient-temperature and frozen products, the items will be shipped separately. Shipping fees and free-shipping thresholds will also be calculated separately for each temperature category. As a result, the packages may arrive at different times.
Shipping Fee Calculation
Shipping fees and free-shipping thresholds for ambient-temperature and frozen products are calculated separately. The actual shipping fee will be displayed in the shopping cart and at checkout.
If an order contains both ambient-temperature and frozen products, reaching the free-shipping threshold for one shipping category does not automatically qualify the other category for free shipping. Each category must meet its own free-shipping requirement.
Order Processing and Dispatch Time
Once your order has been successfully placed and payment has been completed, orders will be prepared and dispatched in the order they are received.
Orders are generally dispatched within 3–7 business days. Business days do not include Saturdays, Sundays, national holidays, or officially announced days off.
During holiday seasons, major promotional campaigns, periods of high order volume, pre-order sales, product shortages, natural disasters, or other circumstances beyond our control, dispatch times may be extended.
If a specific product has a different dispatch schedule, the information stated on the relevant product page shall apply.
Delivery Time
After your order has been dispatched, the actual delivery date and time will depend on the shipping carrier’s delivery schedule.
Delivery delays may occur due to shipping routes, increased parcel volume during holidays, weather conditions, natural disasters, or other circumstances beyond our control.
If you require the products for a specific date, gift-giving occasion, or event, we recommend placing your order in advance and allowing sufficient time for delivery.
Any preferred delivery date or time entered in the order notes will be treated as a reference only. We are unable to guarantee delivery on a specific date or within a specific time slot.
Receiving Frozen Products
AMELIA frozen desserts are delivered via frozen-temperature shipping.
Upon receiving your order, please check the condition of the outer packaging and the products immediately, and place the products in a freezer as soon as possible.
Please follow the storage instructions, shelf life, and serving instructions indicated on the product packaging or product page.
Frozen products may soften or experience slight changes in appearance when exposed to warmer temperatures. Please avoid leaving frozen products at room temperature for an extended period of time.
Shipping Information
Before placing your order, please make sure that the recipient’s name, contact number, shipping address, and ordered items are correct.
If the order has not yet entered the dispatch process, you may contact customer service to check whether the shipping information can still be modified.
Once the order has been packed, handed over to the shipping carrier, or entered the dispatch process, changes to the shipping information may no longer be possible.
If delivery fails due to incorrect recipient information, inability to contact the recipient, no one being available to receive the package, or other reasons attributable to the recipient, additional shipping fees may apply if re-delivery is required. Any applicable charges will be communicated separately.
Out-of-Stock Items or Order Issues
If an item becomes unavailable after an order has been placed due to stock discrepancies, shortages, or other circumstances preventing normal fulfillment, we will contact you directly.
Depending on the situation, we will assist you with a product replacement, waiting for restocking, or a refund.
Additional Information
Products may be shipped separately due to differences in inventory location, storage requirements, or fulfillment arrangements.
If you have any questions regarding shipping, orders, or products, please contact our customer service team during service hours. We will assist you as soon as possible.